Frequently Asked Questions

At Great Neck Veterinary Clinic in Virginia Beach, we’re committed to clear communication and compassionate care. Whether you’re a new client or a long-time member of our pet-loving community, we want you to feel confident and informed every step of the way. Below are answers to some of the most common questions we receive from pet owners.

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Frequently Asked Questions

What types of pets do you see?

We care for dogs and cats of all ages and breeds. From routine wellness exams to advanced diagnostic procedures, our experienced team is here to support your pet’s health through every life stage.

How can I schedule an appointment?

You can book an appointment online through our PetDesk scheduling system, call us directly at (757) 481-2800, or email us at clientservices@greatneckvet.com. We offer routine, same-day, and urgent care appointments whenever possible.

Do you accept emergency cases?

During our business hours, we do our best to accommodate urgent needs. If your pet is experiencing an emergency, call us immediately at (757) 481-2800. For after-hours care, we recommend contacting Unleashed Veterinary Emergency, our trusted sister clinic.

What services do you offer?

We are a full-service veterinary clinic offering a wide range of services, including:

Learn more on our Services page.

What payment methods do you accept?

We accept credit cards, debit cards, cash, and checks. We also offer Cherry® financing, CareCredit® financing, and support clients who use pet insurance. Visit our Payment Options page for full details.

Do you accept pet insurance?

Yes, we’re happy to work with any pet insurance provider. While we do not bill them directly, we provide all necessary documentation to support your claim submissions.

How do I refill my pet’s prescription?

You can request a medication refill using our Medication Refill Form. For urgent refill requests, call us directly at (757) 481-2800 to ensure timely processing.

Do you offer wellness plans or packages?

While we do not currently offer bundled wellness plans, we focus on transparent pricing and personalized care. Our team will work with you to create a wellness strategy tailored to your pet’s age, breed, and health history.

What should I bring to my first visit?

Please bring:

  • A completed Client Information Sheet
  • Your pet’s previous medical records
  • A list of current medications
  • Your pet on a leash or in a secure carrier

If you have questions before your visit, feel free to call or email us.

Where are you located?

We’re located at:
2248 Ebb Tide Rd. Virginia Beach, VA 23451

Our clinic is just minutes from the oceanfront — easy to find and conveniently located for pet owners in Virginia Beach, Norfolk, and Chesapeake.

Still have questions?

We’re here to help. Call (757) 481-2800 or contact us today.